Terms of service
OVERVIEW
This website is operated by SOLVANA. Throughout the site, the terms “we”, “us” and “our” refer to SOLVANA. By visiting our site or purchasing from us, you agree to these Terms of Service and the policies referenced on this website.
1. ONLINE STORE TERMS
You must be at least the age of majority in your place of residence to use this site or place an order. You may not use our products or website for any unlawful or unauthorized purpose.
2. PRODUCT INFORMATION
We aim to describe and display our products accurately. Colors and appearance can vary depending on your screen. Product information, availability and pricing may be corrected or changed without notice. SOLVANA products are intended for general comfort and relaxation and are not medical devices. Information on this website is not medical advice and is not intended to diagnose, treat, cure or prevent any disease or medical condition. Follow the product instructions and consult a qualified healthcare professional if you have a medical condition, are pregnant, use an implanted medical device, or are uncertain whether the product is suitable for you.
3. ORDERS AND PAYMENT
Submitting an order is an offer to purchase. We may accept, reject or cancel an order, including for suspected fraud, inventory errors, pricing errors or delivery limitations. Payment must be authorized before an order is confirmed. You agree to provide accurate billing, shipping and contact information.
4. PRICES
Unless stated otherwise, prices are displayed in USD. Taxes, shipping charges, customs duties or import fees may apply as shown at checkout or as required by local authorities.
5. SHIPPING
Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, severe weather and other events outside our control may affect delivery. Please review our Shipping Policy for current details.
6. RETURNS AND REFUNDS
Returns and refunds are governed by our Return and Refund Policy. Please contact us before returning any product.
7. ACCEPTABLE USE
You may not interfere with the security or operation of the website, introduce malicious code, scrape the site in a way that disrupts service, impersonate another person, or use the site for fraudulent or unlawful activity.
8. INTELLECTUAL PROPERTY
Website content, branding, text, graphics, images and design are owned by or licensed to SOLVANA and may not be copied, reproduced or used commercially without written permission, except as permitted by law.
9. THIRD-PARTY SERVICES AND SHOPIFY
Our store is hosted by Shopify. Third-party services, payment providers and links may be governed by their own terms and privacy policies. SOLVANA, not Shopify, is the seller responsible for orders placed through this store.
10. PRIVACY
Your submission and use of personal information is governed by our Privacy Policy, available through the footer of this website.
11. DISCLAIMER AND LIMITATION OF LIABILITY
To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free access. SOLVANA will not be liable for indirect, incidental, special or consequential loss arising from use of the website or products. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
12. INDEMNIFICATION
You agree to indemnify SOLVANA against claims and reasonable costs arising from your unlawful use of the website or material breach of these Terms, to the extent permitted by law.
13. SEVERABILITY
If any provision is found unenforceable, the remaining provisions will continue in effect.
14. GOVERNING LAW
These Terms are governed by the laws of Malaysia, without limiting any mandatory consumer rights that apply in your place of residence.
15. CHANGES
We may update these Terms by posting a revised version on this page. Changes apply from the date they are posted.
16. CONTACT
Questions about these Terms can be sent to junhinglau@gmail.com.