Frequently Asked Questions
Frequently Asked Questions
What is the SOLVANA AlignRest™ Contour Memory Foam Pillow?
AlignRest™ is a slow-rebound memory foam pillow with a butterfly-shaped contour, a central head groove, dedicated neck and shoulder support areas, and side areas for your arms.
Who is it designed for?
It is designed primarily for side and back sleepers who prefer a contoured pillow with medium support. Comfort and fit are personal, so individual experiences may vary.
How do I choose the right contour?
The pillow has two contour heights. Try both orientations and choose the side that feels most comfortable for your body and preferred sleeping position.
What are the dimensions?
The pillow measures approximately 65 × 39.7 cm and includes a higher and lower contour.
What is it made from?
The core is made from slow-rebound memory foam. It includes a breathable, removable zippered cover.
How firm does it feel?
AlignRest™ is designed to provide balanced medium support. Memory foam responds gradually to body warmth and pressure.
How do I clean it?
Remove the cover and machine wash it according to the care label. Allow it to dry completely before use. Do not machine wash the memory foam core; spot-clean the foam only and let it air-dry fully.
What should I do after unpacking?
Place the pillow in a well-ventilated area and allow it to regain its full shape before use.
Is AlignRest™ a medical product?
No. AlignRest™ is designed for everyday comfort and support. It is not intended to diagnose, treat, cure, or prevent any medical condition, and individual results may vary.
Where do you deliver?
We deliver to eligible addresses across Australia. Estimated delivery is 7–12 business days, and any applicable shipping charge is displayed at checkout.
How can I track my order?
After dispatch, you will receive a shipping confirmation email with a tracking link. Please allow 24–72 hours for the first carrier update.
Can I return my order?
You may request an eligible change-of-mind return within 30 days of delivery. The pillow must meet the conditions on our Returns & Refunds page. Your rights under the Australian Consumer Law also continue to apply.
How can I contact SOLVANA?
Visit our Contact page. For order enquiries, include your order number and the email address used at checkout.