Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at junhinglau@gmail.com. If your return is accepted, we will provide return instructions and the return address. Items sent back without first requesting a return will not be accepted. We will confirm any applicable return shipping arrangements before you send the item.

Damages and issues
Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Used items, gift cards, and items damaged through misuse are not eligible for return. Please contact us if you have questions about your specific item.

Exchanges
The fastest way to get a different item is to return the item you have and, once the return is accepted, place a separate order.

Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your return, contact us at junhinglau@gmail.com.