Refund policy
Returns, Refunds & 15-Night Comfort Trial
15-Night Comfort Trial
Finding the right pillow is personal. You can unpack and sleep on your SOLVANA AlignRest™ pillow during our 15-night comfort trial.
If it isn’t the right fit for you, email junhinglau@gmail.com within 15 days of delivery to request a return. Please include your order number or other proof of purchase.
Condition of Trial Returns
Normal use during the trial is welcome. Returned pillows must be clean and free from damage caused by misuse. Normal signs of sleeping on the pillow will not disqualify your return.
Original packaging is not required. Please package the pillows securely to protect them during return shipping.
How to Return Your Order
Contact us before sending your return so we can provide instructions and the correct return address. Once we provide those instructions, please dispatch your return within 14 days.
Trial returns are sent to [Perth].
For returns because the pillow does not suit your comfort preferences, you are responsible for return postage. We recommend a tracked service and keeping your postage receipt.
Buy One, Get One Free & Bundles
To receive a full refund under the comfort trial for a Buy One, Get One Free offer or bundle, return all pillows and included covers from that offer.
Your refund will equal the amount actually paid for the returned offer or bundle. Promotional items have no separate cash refund value.
Refunds
After receiving your return, we will check it against the trial conditions above and email you the outcome.
Eligible refunds will be issued to your original payment method within 10 business days of receiving the return. Your bank or payment provider may take additional time to display the refund.
We do not charge a restocking fee. Any delivery fee paid for the original order is not refundable under the voluntary comfort trial. If your original delivery was free, we will not deduct an outbound shipping charge.
Faulty, Damaged or Incorrect Products
If your product is faulty, damaged on arrival, incorrect or not as described, contact junhinglau@gmail.com with your order details and a description of the issue. Photos may help us assess the problem.
We will provide the remedy required under Australian Consumer Law. Where a product is confirmed to have a problem covered by consumer guarantees, we will cover reasonable return postage costs.
Australian Consumer Rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or compensation.
The 30-day trial deadline, trial condition requirements and bundle return requirements above apply only to our voluntary comfort trial. They do not limit your rights under Australian Consumer Law.