Refund policy

Return & Refund Policy

At Solvana, we want you to be completely happy with your Frost X™. If something isn't right with your order, we're here to help.

30-DAY QUALITY GUARANTEE
If your Frost X™ arrives with any of the issues below, contact us within 30 days of delivery and we'll make it right with a free replacement or a full refund — your choice:
• The product is defective or does not work properly
• The product arrived damaged
• You received the wrong item
• Parts are missing from your package

NO RETURN NEEDED
You don't need to ship the product back. Just send us a short photo or video showing the issue, and we'll take care of the rest.

HOW TO REQUEST A REFUND OR REPLACEMENT
Email us at [shopsolvanasupport@gmail.com] with:
1. Your order number
2. A short description of the issue
3. A photo or video of the problem
We'll reply within 24 hours and confirm your refund or replacement.

WHAT'S NOT COVERED
• Change of mind or no longer needing the product
• Damage caused by misuse, accidents, modification or improper care
• Using the product on cracked or chipped glass
• Normal wear of the scraper discs over time (spare discs are available in our store)
• Requests made more than 30 days after delivery

LOST OR STOLEN PACKAGES
If your package is lost or stolen and you added Shipping Protection at checkout (included free with bundles of 2 or more), we'll send you a free replacement or a full refund. Please see our Shipping Policy for details.

REFUND PROCESSING
Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card provider, it may take an additional 5–10 business days for the refund to appear on your statement.

ORDER CANCELLATIONS
You can cancel your order within 12 hours of placing it for a full refund. After that, your order may already be in processing and can no longer be cancelled.

QUESTIONS?
We're happy to help! Email us at [your support email] and we'll get back to you within 24 hours.