Shipping policy

Shipping Policy

Thank you for shopping with Solvana! Below you'll find everything you need to know about how we ship your order.

PROCESSING TIME
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll receive an email confirmation once your order is placed, and another email with your tracking number as soon as your order ships.

DELIVERY TIME
Once shipped, orders usually arrive within 7–15 business days.
Please note that delivery times may be longer during peak holiday seasons or due to weather and carrier delays outside of our control.

WHERE WE SHIP
We ship worldwide! Shipping options and costs for your country will be shown at checkout.

SHIPPING RATES
• 1 item: $4.99 standard shipping
• 2 or more items: FREE shipping
Shipping costs are calculated and shown at checkout before you pay.

CUSTOMS, DUTIES & TAXES
All import duties and taxes are already included in our prices. You will never be charged any extra fees on delivery.

ORDER TRACKING
Every order comes with a tracking number. Once your order ships, we'll email you a link so you can follow your package all the way to your door. Please allow 2–3 business days for tracking information to update after you receive it.

SHIPPING PROTECTION
Shipping Protection is available at checkout and is included free with bundles of 2 or more. If your protected package is lost, stolen or arrives damaged, contact us with your order number and a photo (for damaged items), and we'll send you a free replacement or a full refund.
Orders without Shipping Protection that are marked as delivered by the carrier are not eligible for a replacement or refund.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order and we'll do our best to update it before it ships.

ORDER CHANGES & CANCELLATIONS
You can change or cancel your order within 12 hours of placing it. After that, your order may already be in processing and can no longer be changed.

QUESTIONS?
We're here to help! Email us at [shopsolvanasupport@gmail.com] and we'll reply within 24 hours.