Returns & Refunds
We want you to feel confident ordering from Solvana. Please contact us before sending any item back so we can provide the correct return instructions.
30-day return window
You may request a return within 30 days of delivery. To be eligible, the item must be unused, clean, in its original condition, and returned with its original packaging, liners, labels, support rods, and accessories.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery and include your order number plus clear photos or video of the issue. If approved, we will provide the appropriate replacement, refund, or return instructions.
Return shipping
Customers are responsible for return shipping costs on change-of-mind returns. If an item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate solution at no additional product cost.
Non-returnable items
Items that are used, washed, stained, missing parts, damaged after delivery, or returned without authorization may not be eligible for a refund. Shipping charges are non-refundable unless required by law or the return results from our error.
Refund timing
Once an approved return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method. Your bank or payment provider may take 5–10 business days to post the refund.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once processing or shipment has started, we may be unable to make changes.
Start a return
Use our Contact page and include your order number, the email used at checkout, and the reason for your request.