Returns & Refunds

Returns & Refunds

We want you to feel confident ordering from SOLVANA. Please contact us before sending any item back so we can provide the correct return instructions and return address.

30-day change-of-mind returns

You may request a change-of-mind return within 30 days of delivery. To be eligible, the SOLVANA AlignRest™ pillow must be unused, clean, in its original condition, and returned with its original packaging, cover, and any included accessories.

For hygiene reasons, change-of-mind returns may not be accepted if the pillow or cover has been used, washed, stained, altered, or damaged after delivery.

Faulty, damaged, or incorrect items

Please contact us as soon as possible and include your order number plus clear photos or video showing the issue. We will assess the request and provide the appropriate next steps.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law. Where the consumer guarantees apply, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances.

Return shipping

Customers are responsible for return shipping costs on approved change-of-mind returns. If a product does not meet a consumer guarantee, we will cover reasonable return costs where required by law.

Refund timing

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take 5–10 business days to post the refund.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Once processing or dispatch has started, we may be unable to make changes.

Start a return

Visit our Contact page and include your order number, the email address used at checkout, and the reason for your request. Do not send an item back until you have received return instructions from us.